Complaints and Appeals
Fair Resolution of Disputes
We value transparency and fairness in addressing concerns. Below is our structured procedure for handling complaints and appeals to ensure ethical and unbiased resolutions
- Authors, reviewers, or editors may submit a written complaint or appeal to the journal's editorial office via email or the contact form on the journal's website.
- The submission should include a detailed description of the issue, relevant evidence, and the desired resolution.
The Editor-in-Chief or an assigned member of the editorial board conducts an initial evaluation to determine if the complaint or appeal is valid and relevant to the journal’s processes.
- If the complaint is deemed valid, an independent committee, consisting of editorial board members not involved in the conflict, is established.
- The committee conducts a thorough review of the case, including discussions with all parties involved.
- Based on the investigation, the committee makes a decision and communicates it to all involved parties.
- Possible outcomes may include modifications to the publication, reassignment of a reviewer, issuing an apology, or rejection of the complaint.
All involved parties are officially informed of the decision, including a detailed explanation and justification.
If any party is dissatisfied with the decision, they may submit an appeal, which will be reviewed at a higher level, such as by the Editor-in-Chief or an independent advisory board.
All complaints, appeals, and associated decisions are documented to ensure transparency and to prevent similar cases in the future
Contact Us: We're here to address your complaints and appeals. Please send us an email or fill out our contact form—we're happy to assist you.
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